Help when you need it.

Contacting Support

If you need help with a lease submission, order, payment, report, or secure download, contact Doosmo through our Contact page.

When contacting us about an existing order, please include the email address used for the purchase and your order number when available. This helps us locate the correct submission quickly.

Supported Documents

Doosmo is designed for commercial lease documents submitted in PDF format.

The best results come from searchable PDFs containing extractable text. Documents may include the primary lease together with amendments, exhibits, schedules, or other related contractual materials when they form part of the lease package being reviewed.

Image-only scans, damaged PDFs, documents with very limited readable text, or files that do not appear to be commercial leases may be rejected before payment or may require additional review.

Processing

After payment is confirmed, eligible orders enter Doosmo's processing workflow. Processing may include document extraction, AI-assisted analysis, independent verification, deterministic validation, underwriting analysis, report generation, and secure delivery preparation.

Processing time varies based on document length, complexity, source quality, amendment structure, and whether additional QA Review is required.

You will receive customer notifications as your order moves through important stages of the workflow, including when a completed report is ready for secure download.

QA Review

Some leases contain ambiguity, conflicting provisions, unusual formatting, source-quality concerns, or other conditions that prevent Doosmo from safely releasing a report automatically.

There is no additional charge for QA Review. If Doosmo ultimately determines that a one-time report purchase cannot reasonably be completed, the applicable refund provisions are described in our Refund Policy.

Secure Report Delivery

When a report is completed, Doosmo sends a secure download link to the email address associated with the order.

Report links are access-controlled and may expire. If your link has expired, been revoked, or no longer works, contact Doosmo Support so we can review the delivery record and assist you.

Do not publicly post or distribute secure download links. Anyone with access to an active link may be able to retrieve the associated report.

Security and Confidentiality

Doosmo recognizes that commercial leases may contain confidential, financial, operational, and commercially sensitive information.

Customer documents are submitted over HTTPS and handled through Doosmo's controlled processing and storage systems. Reports are delivered through secure access links rather than publicly exposed file paths.

For more information about how Doosmo handles customer information and submitted documents, review our Privacy Policy.

Billing and Refunds

Payments for one-time report purchases are processed through Doosmo's checkout provider.

If you believe you were charged incorrectly, need to discuss cancellation, or believe a refund may be appropriate, contact us with your order information.

Refund eligibility depends on whether processing has begun, whether the report has been delivered, and the circumstances surrounding the request. Please review the Refund Policy for details.

Common Support Requests

Doosmo Support can assist with issues such as:

• Locating an order or submission.
• Questions about a lease that entered QA Review.
• Problems opening a secure report link.
• Incorrect or inaccessible report delivery.
• Billing or refund questions.
• Questions about supported documents.
• Reporting a technical problem.