Fair terms for professional processing.

Overview

Doosmo provides AI-assisted commercial lease intelligence through a structured workflow that may include document extraction, automated analysis, independent verification, deterministic validation, quality review, underwriting analysis, report generation, and secure delivery.

Because processing begins consuming computing resources and third-party services after an order enters the processing pipeline, some costs cannot be recovered once processing has started.

Before Processing Begins

If you request cancellation before your commercial lease enters processing, you are eligible for a full refund of the applicable one-time report purchase.

Processing begins when a paid and validated order is accepted into Doosmo's document-processing pipeline.

After Processing Begins

Once processing has started, Doosmo may already have incurred non-recoverable costs associated with services such as:

• Secure document ingestion and preparation.
• Document text extraction and source review.
• AI-assisted commercial lease analysis.
• Independent verification.
• Deterministic validation and quality controls.
• Underwriting-oriented analysis.
• Report generation and secure delivery preparation.

If a refund is approved after processing has begun but before the completed report has been delivered, the refund is subject to a 10% processing fee to recover non-refundable processing and computing costs.

After Report Delivery

Once a Lease Intelligence Report has been successfully generated and made available through Doosmo's secure delivery system, the purchased digital service has generally been completed.

Refunds are therefore generally unavailable after report delivery. Exceptions may be considered when:

• Doosmo experiences a material technical failure.
• A completed report cannot be accessed because of a Doosmo system issue.
• An incorrect report is delivered to the customer.
• Doosmo determines that another circumstance reasonably warrants a refund or other remedy.

QA Review

Some commercial leases require additional quality review before Doosmo can safely release a completed report.

If Doosmo ultimately determines that a commercial lease submitted for a one-time report purchase cannot reasonably be processed, the customer will receive a full refund for that report purchase.

Technical Issues

If a technical problem prevents successful completion or delivery of a report, Doosmo may provide an appropriate remedy based on the circumstances.

Remedies may include:

• Reprocessing the lease at no additional charge.
• Correcting and reissuing the affected report.
• Restoring secure access to a completed report.
• Issuing an appropriate refund.

Requesting a Refund

To request a refund, contact Doosmo through our Contact page and provide enough information for us to locate and review your order.

Please include, when available:

• Your order number.
• The email address used for the purchase.
• A brief description of the issue.

Refund requests are typically reviewed within two business days.

Future Subscription Plans

This Refund Policy applies to individual report purchases.

Subscription plans, account credits, recurring billing, cancellations, credit restoration, and other subscription-specific matters may be governed by separate Subscription Terms when those services become available.

Our Commitment

Doosmo is committed to providing professional commercial lease intelligence backed by transparent processes, careful document handling, verification, and responsive customer support.